Comments on: Mail Order Express http://www.uktoystores.co.uk/mailorderexpress.html Fri, 23 Jul 2010 15:44:36 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Munbun http://www.uktoystores.co.uk/mailorderexpress.html#comment-178 Munbun Fri, 27 Mar 2009 10:27:47 +0000 http://www.uktoystores.co.uk/mail-order-express.html#comment-178 I agree the mail oder express website is user friendly and the ordering process is fine. My only concern is the lack of customer service. I placed an order a week ago and paid delivery for the goods to arrive by Wednesday the latest. The goods still haven't arrived. I accept that delays in delivery do happen but on this occasion I needed the item in time for somebody's birthday. I have tried to contact the company several times by telephone but the automated service keeps hanging up the phone. There has been no response to my emails so I am running out of options. So far I have had no way of communicating with the company. As the item has not arrived in time I would like to cancel the order but have no way of nowing how to do this without any contact from the company. My advice is that if you are in a hurry to receive the items then order in good time or try another comapany. I agree the mail oder express website is user friendly and the ordering process is fine. My only concern is the lack of customer service. I placed an order a week ago and paid delivery for the goods to arrive by Wednesday the latest. The goods still haven’t arrived. I accept that delays in delivery do happen but on this occasion I needed the item in time for somebody’s birthday. I have tried to contact the company several times by telephone but the automated service keeps hanging up the phone. There has been no response to my emails so I am running out of options. So far I have had no way of communicating with the company. As the item has not arrived in time I would like to cancel the order but have no way of nowing how to do this without any contact from the company. My advice is that if you are in a hurry to receive the items then order in good time or try another comapany.

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